Return & Refund Policy

Return Eligibility

You can return most items within 7 days of delivery for a full refund or replacement if:

• The product is unused, unwashed, and in original condition
• All tags and labels are intact
• The product is in its original packaging
• You have the original invoice/receipt

How Many Times Can You Return or Replace?

Where a product allows it, each item in your order carries its own entitlement:

• These limits apply only to products that are eligible in the first place — see "Check Eligibility Before You Buy" above
• Limits apply per item, and per unit — if you ordered 3 of an item and return 1, the other 2 remain eligible
• A request that we reject does not use up your entitlement; you may raise it again while the window is open
• A request that is already in progress holds that item until it is completed

Return & Replacement Window

• Requests must be raised within 7 days of delivery
• For a replaced item, a new 7-day window starts from the date the replacement is delivered
• The window is counted in full calendar days, so the last day stays open until midnight
• Once the window closes, the return option is no longer available on that order

Check Eligibility Before You Buy

Return and replacement eligibility is set per product, and is shown on every product page above the description. You will see one of:

The same rule is applied after delivery: your order's Return option only offers what the product allowed.

Commonly Non-Returnable Items

These are typically marked non-returnable — always check the product page for the item you are buying:

• Innerwear and lingerie
• Products marked as "Final Sale" or "Non-Returnable"
• Customized or made-to-order items
• Gift cards
• Items damaged due to misuse or negligence

How to Return

Refund Process

Once we receive your return:

• We will inspect the item within 2-3 business days
• If approved, refund will be initiated immediately
• Refund will be credited to original payment method within 5-7 business days
• You will receive email confirmation once refund is processed

A replacement is a like-for-like swap, so no refund is issued for it. If you would rather have your money back, choose Return & Refund instead of Replace.

Replacement (Exchange) Policy

We offer size/colour replacements subject to availability. The process is the same as a return: we pick the item up first, then dispatch the replacement.

• Each item can be replaced once
• Replacements are subject to stock availability; if the item is unavailable we will process a refund instead
• You will receive a tracking number for the replacement shipment
• If the replacement is also unsatisfactory, you can return it for a refund within 7 days of receiving it

Tracking Your Return or Replacement

Every request can be followed end to end from My Account → Returns:

• Live status: Requested → Approved → Picked Up → Refunded, or → Replacement Shipped → Replacement Delivered
• A pickup tracking number once your item has been collected
• A replacement tracking number once the new item is dispatched
• A full history of every return and replacement you have raised

We also email you at every stage, so you do not have to keep checking.

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the defect/damage — you can attach them to the request form
• We will arrange immediate pickup and replacement
• If the replacement also arrives damaged, return it for a full refund — the same one-replacement rule applies

Return Shipping

Free Return Shipping: We provide free return shipping for all eligible returns. You don't have to pay anything to return your product.